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Here's exactly what happens from the moment you place an order to the moment the gear is on your bike. And what happens if the fit's wrong.
Checkout opens WhatsApp with your receipt. Our team receives it instantly.
A human replies within hours. We confirm the size, color, variant, and arrange payment via Whish, OMT, or WhatsApp Pay.
Payment confirmed, your supplier packs the item. We message you when it ships.
Clears customs, hands off to our local courier. We message you when it's in-country.
Local courier calls you to arrange delivery. Signature on receipt.
If an Original item doesn't fit — helmet, jacket, gloves, boots, pants — write to us on WhatsApp within 7 days of delivery. We arrange an exchange to the correct size. One free exchange per item. No restocking fee. No awkward conversation.
Standard delivery within Lebanon is free on orders over $150. Under $150, a $8 flat delivery fee applies. Shown at checkout before you confirm.
Message us on WhatsApp with the order number and the issue. We send a new size, you ship the first one back (we cover return shipping within Lebanon).
Studio Edition items are for display — if they arrive different from the photos we replace or refund, but we don't do size exchanges on Studio Edition.
If the box is clearly damaged, photograph it before you sign for it and before you open it. Full refund or replacement, your call.
Changed your mind before you've paid? Reply to our WhatsApp with "cancel" and the order is dropped. After payment and supplier packing, cancellation isn't possible.
If customs holds the shipment or the supplier has a delay, we message you with the new ETA within 24 hours. No pretending it's still on time.